Beuracratic Organization

Introduction: GrameenPhone Ltd. (GP) is the market leader in the mobile telecommunication industry in Bangladesh. GP is a joint spike out between Bangladesh and Norway. Major shareholders are Telenor (68%) and Grameen Telecom (32%). Telenor is the state owned telecommunication company of Norway. It has operations in different countries in the world. Grameenphone currently have over 5000 employees which makes a very mixed government. The people of GrameenPhone are young, dedicated and energetic. All employees are become up educated at home or abroad, with an veritable(a) scattering of males and females and social groups in Bangladesh. I have selected this organization because I had the opportunity to work in Grameenphone for around 3 age in several positions including marketing, telemarketing and node do. From my face-to-face puzzle I believe Grameenphone is a passing bureaucratic organization. The end of this essay is to discuss to what extend this organiz ation (especially customer military service division) portrays the bureaucratic structural nature and identify the innocent bureaucratic dysfunctions. The level of complexity, centralization and formalization allow alike be discussed. As Grameenphone is a huge organization, I will only when focus on the customer service (contact center) weapon which is highly bureaucratic.

Bureaucratic Organization: 3.1 Purpose: Grameenphone customer service part is a part of commercial division. From the birth of the department it tries to join the demand of the near about 30 jillion subscribers regarding their queries & international amp ere; complains. GrameenPhone customer servic! e Hot puff is the first 24-hour involvement Center in Bangladesh. Further it has introduced an online tattle service as well. GrameenPhone customer service department has 5 major segments * take in charge Center * give up Management * Resource Management * People & offshoot Development * Telesales collision center has several segments such as...If you ask to get a full essay, order it on our website: BestEssayCheap.com

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